Welcome to the Sustainable Technology Repair Initiative at UC Santa Barbara

  • Over 95% of UCSB students own a laptop, tablet and/or smartphone.
    What happens when one of these devices breaks?
  • The STRI team is made up of UCSB students. We know how necessary technology is in our everyday coursework and research. And we know what it feels like when these devices don’t work. While some can immediately replace their devices, others must cope with a poorly functioning device for months or years at a time. STRI believes that sustained access to quality technology is an unmet basic need on campus and will work towards reducing this digital divide.
  • A technology repair resource not only helps to address equity issues, but also environmental impacts. Reusing is a fundamental (and relatively neglected) aspect of the reuse, reduce, and recycle trifecta. With 70 million computers already in our landfills, we understand the irreversible damage that e-waste has left on our environment. By facilitating tech repair, STRI aims to reduce e-waste on campus and contribute to UCSB’s broader sustainability efforts.
  • We are students. We are educated. We are you.

STRI's Repair-athon! - May 19th

We are excited to announce an upcoming event: STRI’s Repair-athon!

This event is all about learning how to fix your devices and practicing hands-on skills. Bring your own device or use one of ours to learn the basics of repairing a device. All tools will be provided.

We will go over:

  • Repair safety
  • Troubleshooting
  • How to open your device
  • How to replace damaged parts

All attendees will be entered in a raffle to win a free tool kit from iFixIt!

Date: May 19th
Session 1 - All About Phones: 6pm
Session 2 - All About Laptops: 7pm
Location: SSMS Building Rm 1304

To register for the event, please fill out this form. We hope to see you there!

In Person Consultations - Visit Us at the SNAC!

Visit us in person for immediate advice on any issues you may be experiencing with your device, with no appointment necessary. We can take a look at your device and help you diagnose your issues, and present you with options to fix them. The Student Needs Advising Center (SNAC) is located in the University Center, right next to Jamba Juice and across from the campus bookstore. We are available every week in spring quarter except for finals week, so visit us at any time during our consultation hours:

Monday: 11:30 AM - 5 PM

Thursday: 11 AM - 3 PM

Friday: 2 PM - 4 PM

You may also schedule an in person appointment below!

Tech Consultation and Diagnosis - Spring 2022

What is a Tech Consultation and Diagnosis?

Our free consultation and diagnosis is an accessible peer support service to assist with any concerns related to your device. We can act as a starting point to figure out issues on your device in a clear and understandable way and demystify how your technology works along the way. Whether you need professional help with potential solutions to a tech issue or you simply want someone knowledgeable to bounce ideas off of, we can help make tech approachable. You can also sign up for an appointment through Zoom or in person at the UCEN!

What if I can't fix my device on my own?

If physical repair is needed for your device and you are uncomfortable with doing it on your own, we offer physical services as well. Simply sign up for a consultation, and once we determine what services you need, we can help you select the correct parts and schedule a time to meet up in person. We do not charge any labor for our physical services, and you only need to pay for any parts that need replacing, so getting your phone fixed will be significantly cheaper than at a repair shop. In order to keep physical meetings safe, we require masks to be worn throughout the repair and we require you to show your clearance badge from completing the screening survey. We will also wipe down surfaces and devices with disinfecting wipes.

Who is eligible?

If you are currently a UCSB student, you are eligible for our services! 

What if I'm under warranty? How do I know if I am?

It is always recommended to contact the device manufacturer if you are covered by warranty. A  warranty typically lasts one year after purchase, and your credit card company may offer an additional one year warranty on top of the manufacturer warranty. We can also help you figure out if you are covered under warranty and how to take advantage of that coverage.
 
If the manufacturer is unwilling to honor the warranty or if you want to understand how to fix your device we may potentially offer quicker and more understandable advice than the official manufacturer. We can help you diagnose the issue with your device and understand your options to repair it.
 

Sign up for your Consultation and Diagnosis here:

 

 

We will email you the Zoom link after you schedule an appointment. Please note that we may not be able to accommodate every person's issue. However, we guarantee that we will follow up with every person who signs up for our services and provide an explanation of why we can, or cannot, proceed with troubleshooting.

Questions?

Send us a quick message via our social media or contact page if you have any questions!

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